International Shipment: International shipping charges vary from country to country. If you have a larger order and need custom shipping quote, please feel free to contact us and we will be happy to help with that. Import duties, VAT, taxes and charges are the buyer's responsibility for international orders. Please note that these charges are not included in the shipping cost quoted in our shop.
Shipping Schedule: We ship weekly. Specific shipping dates are announced in the front page top header. All Domestic Orders shipped within United States are shipped via USPS and will be delivered between 2-7 days depending on your destination State. All International Orders shipping time will vary by location/country, and can take anywhere between 7-30 days. We do offer faster shipping for International Orders via DHL or FedEx. Please contact us prior to placing your order.
Order Tracking: You will receive an email notification after purchase and after shipment. Each order will be assigned a tracking number, which will help you track the progress of your goodies on their way to you.
Shipping Insurance: All orders under 15oz ship USPS First Class mail. Orders over 15oz ship Priority Mail, per the USPS regulations. If your parcel ships Priority Mail, it is automatically insured up to $100. Fae & The Wolf Boutique is not responsible for damaged during shipping items. It is the customer’s responsibility to insure their packages if they desire. Please contact us BEFORE placing the order, or write in your notes to seller if you would like to add additional insurance. We will then set up a new listing for you to pay the addition shipping charges, if needed.
Damaged Mail: We take the utmost care in packaging our crystals to ensure they are safe and secure during transit. For added peace of mind, we recommend purchasing package insurance at checkout, as we cannot assume responsibility for any damage that may occur once the package has left our possession.
In the event of transit damage, it is the responsibility of the buyer to initiate a claim with the postal service, if necessary.
Lost Mail: In the event that your package goes missing or is stolen, we are committed to assisting you in its recovery to the best of our abilities. You can track your shipment online using the tracking number provided via email. If you suspect your package is lost or stolen, we recommend contacting your local post office to help verify its location.
For packages that were insured at checkout, you have the option to initiate a claim either at your local post office branch or through their online platform, utilizing the provided tracking number. However, it's important to note that we cannot assume responsibility for packages that are lost, missing, or stolen. Therefore, refunds will not be issued for packages that fall into these categories.
Returns & Exchanges: We understand that making a purchase can be a big decision, and we want you to feel confident in your choice. However, we are unable to accept returns or exchanges on any items. We've taken great care to accurately represent each crystal, and because of their natural origins, small imperfections may be present. These unique characteristics add to the beauty and individuality of each piece. All sales are final.
Order Cancellation: We do not provide the option for order cancellations. We kindly request that you thoroughly review all product photos, videos, and descriptions prior to finalizing your purchase. Once an order has been confirmed, please be aware that we are unable to accommodate cancellations or issue refunds.
How do I know your site and payment channels are secure? That's a very valid question! We accept a variety of globally trusted payment methods, including PayPal and Shopify Payments. Absolutely all of these payment channels offer options to request refunds or open disputes very easily, should you find you're dissatisfied with your order or my services. You're protected no matter what! Oh, and we can't actually see your credit card info or PayPal login credentials or anything like that, in case you were wondering!
By creating an account or subscribing to your newsletter, are you going to spam my email inbox? Absolutely not! We value your business and wouldn't want lose your business. We will share any discount codes and promotions but you have the option of unsubscribing.